First Flight Federal Credit Union
  • Holly Springs
  • Holly Springs, NC, USA
  • Full Time

Are you looking to work with a dynamic organization in a growing market?   Do you have strong financial service skills along with a desire to build great customer relationships?  If so, we're looking for a candidate like you.  First Flight is seeking a Member Service Rep to join their Holly Springs branch.   We are looking for someone that will build relationships with our members, probe and identify their financial needs then share with them appropriate financial products for their needs.   

Primary responsibilities in this role include:

-Achieves checking, membership, and loan goals including credit card sales and GAP/MRC policies

-Achieves assigned production and sales metrics goals monthly and quarterly

-Upsells credit union products and services

-Open memberships and new accounts

-Assist members with in-depth requests

-Perform extensive internal/external customer contact

-Responsible for account maintenance requests

-Marketing credit union in new market

-Liaison with B2B partners in a high loan volume branch

-Teller responsibilities as needed.

In addition to strong customer service skills and a financial acumen, qualified candidates should have the following:

-At least 1 year of previous financial services experience

-Proven success cross-selling and upselling products to customers

-Minimum of 1 year previous consumer loan experience is preferred

-Strong relationship-building skills

-Minimum of HS diploma or equivalent required, college degree preferred



Equal Opportunity Employer -  M/F/Disability/Vet.

First Flight Federal Credit Union
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